Orders, Pricing and Payment

• Prices and amounts are stated in U.S. dollars unless otherwise noted.
• Users are responsible for product charges, applicable taxes, shipping, handling and other disclosed fees.
• Orders generally require full payment before production is completed or released.
• Production may not begin until required payment, files and approvals have been received.
• After an approved job is sent to production, changes to artwork, job specifications or turnaround may not be available.

Product options, pricing, availability and turnaround displayed on the website may be corrected or changed when errors, supplier changes or production limitations are identified.

Refunds, Cancellations and Reprints

Because orders are customized, sales are generally final after work has begun. Cancellation or refund eligibility depends on the production status, materials purchased, services already performed and other costs incurred.

Claims involving defective or incorrect production should be reported promptly with the order information and supporting photographs or samples. A replacement, reprint, credit or other remedy, when approved, is determined based on the circumstances of the claim.

Proofs and Customer Approval

Electronic proofs are intended to show layout, text, image placement and general appearance. They are not reliable predictors of exact printed color, paper appearance, coating or density.

• Customers must carefully review spelling, grammar, dates, numbers, orientation, folds, cuts, page order and other content.
• Approval authorizes production based on the proof and submitted specifications.
• Changes requested after approval may require a new order, additional fees or revised turnaround.
• Hard-copy or physical proofs may involve additional cost and production time.

Color Accuracy and Production Variation

Commercial printing cannot guarantee an exact match to monitors, office printers, previous orders or customer-supplied samples. Color may vary because of equipment, materials, coatings, finishing, neighboring ink coverage and normal manufacturing tolerances.

Screen proofs predict layout more reliably than final color or density. Coatings, including UV coating, may change the appearance of printed colors.

Artwork Files and Customer Responsibility

Customers remain responsible for the accuracy and suitability of submitted artwork, even when files receive a basic preflight review.

• Proofread all files before submission.
• Confirm finished size, bleed, safety margin, orientation, alignment, page order, folds and die lines.
• Use suitable fonts, images, transparency, overprint and resolution settings.
• Keep copies of original files and do not submit irreplaceable physical artwork.
• Submit only material you own or have permission to reproduce.

Review the Print File Checklist

Prohibited Content and Order Refusal

Users may not submit material that is unlawful, infringing, fraudulent, threatening, defamatory, obscene, invasive of privacy or otherwise likely to create civil or criminal liability.

Orders may be refused when the content, requested use, payment activity or surrounding circumstances appear unlawful, unsafe, fraudulent or inconsistent with company policy. The reason for refusal may not always be disclosed.

Turnaround, Quantity and Delivery

Production turnaround begins only after the order, payment, print-ready files and required approvals have been received. Design time, file correction, proof review, mailing preparation and shipping transit are separate unless expressly included.

• Business days exclude weekends and observed holidays.
• Published turnaround is an estimate under normal production conditions.
• Rush service is subject to eligibility, cutoff times and capacity.
• Some production methods may result in reasonable overages or shortages.
• Delivery dates and carrier transit times are not guaranteed unless expressly stated in writing.

View Turnaround Tables

Storage of Files and Materials

Submitted files, proofs, plates, production files and customer-supplied materials may be retained or removed according to operational needs. Customers should maintain their own complete archive and should not rely on the website or production systems as permanent storage.

Permitted Website Use

The website may be used only for legitimate requests to purchase or learn about products and services. Users may not submit false or fraudulent requests, use invalid payment information, interfere with website operation, attempt unauthorized access or use automated systems without permission.

Users must be legally capable of entering binding obligations associated with their website activity and purchases.

Intellectual Property

Website text, graphics, logos, images, software, page design and other content are protected by copyright, trademark and other intellectual-property laws. Website use does not transfer ownership or grant permission to reproduce, resell, modify, publish or exploit protected content except as expressly authorized.

Limited copying or printing for personal shopping and reference purposes does not authorize broader commercial use.

International Users

The website is controlled and administered from the United States. Users accessing it from another country are responsible for complying with applicable local laws and restrictions.

Disclaimer of Warranties

Website information, software, products and services may contain errors or be changed without notice. To the maximum extent permitted by law, website content and services are provided “as is” and without warranties that are not expressly stated in writing.

Limitation of Liability

To the maximum extent permitted by applicable law, Minuteman Press, Cincinnati, Ohio and its suppliers are not liable for indirect, incidental, special, punitive or consequential damages arising from website use, inability to use the website, service delays, data loss or other related claims.

Where applicable law does not permit a complete exclusion, liability and warranty obligations are limited to the greatest extent legally permitted. The published Terms state that liability shall not exceed $100 where that stated limitation applies.

Indemnification

Users agree to defend, indemnify and hold harmless Minuteman Press, Cincinnati, Ohio, its officers, employees, agents and contracted parties from claims, losses, costs and expenses arising from unlawful website use, submitted content, violation of these Terms, infringement of third-party rights or violation of applicable law.

Termination, Ohio Law and General Provisions

Access to the website or related services may be restricted or terminated at any time. To the maximum extent permitted by law, the Terms are governed by Ohio law, and disputes relating to website use are subject to courts located in Ohio.

If a provision is found invalid or unenforceable, it will be replaced or limited as closely as possible to its original intent while the remaining provisions continue in effect. These Terms constitute the agreement regarding website use unless another written agreement specifically applies.

Changes to These Terms

The Terms may be revised at the company’s discretion. The version posted on the website supersedes earlier versions. Users should review this page periodically for updates.