Flexible Order Fulfillment
Choose Pickup, Local Delivery or Nationwide Shipping
Select the fulfillment option that works best for your order. Available options are shown during checkout and may vary by product,
destination, order size and production method.
Available Fulfillment Methods
Select the Best Option for Your Order
Available methods are displayed during checkout after the product and destination information have been entered.
Pickup
Collect your completed order from our West Chester production center after receiving confirmation that it is ready.
Local Delivery
Qualifying orders and addresses may receive local business delivery during our normal Monday–Friday business hours.
Nationwide Shipping
Shipping options may be selected during checkout for orders delivered outside the local service area or sent directly to another destination.
Order Pickup
Pickup From Our West Chester Location
Choose pickup during checkout when it is available for your product.
Wait for the Ready Notification
Please come to our office only after receiving an invoice, email or order-status notice confirming that the order is ready for pickup.
Pickup Hours
Pickup is available Monday through Friday, 8:30 AM–4:30 PM Eastern, excluding holidays and other announced closures.
Authorized Pickup
Please provide the order or invoice information when collecting an order. Contact us in advance when another person will pick it up
on your behalf.
Orders Must Be Collected Promptly
Completed pickup orders should be collected within 30 days of the ready notification. Orders left beyond that period may be disposed
of or otherwise handled at our discretion without credit or refund.
Local Business Delivery
Delivery Is Available for Qualifying Local Orders
Local delivery availability depends on the destination, product, order size, route capacity and other operational considerations.
Availability Is Confirmed at Checkout
When local delivery is available, it will appear among the fulfillment options offered for the order. Not every address or product
qualifies.
Delivered During Business Hours
We deliver Monday through Friday during normal business hours, 8:30 AM–4:30 PM Eastern. We do not schedule an exact delivery appointment
or guarantee a specific arrival time.
Safe and Accessible Drop-Off Location
Deliveries are generally made to the reception area, lobby, loading area or another safe ground-level location. Drivers must be able
to park and complete the delivery safely.
Someone Should Be Available
Please make sure someone can accept the order. Written authorization may be required before an order can be left unattended.
Nationwide Shipping
Ship Orders Directly to Your Destination
Shipping transit time is separate from production turnaround and begins after the completed order is transferred to the carrier.
Shipping Options and Pricing
Available methods and charges are calculated during checkout based on the product, package, destination and selected service level.
Transit Time Is Not Production Time
A product’s listed turnaround covers production only. Add the carrier’s estimated transit time when calculating the expected in-hand
date.
Multiple Packages or Shipments
Large, heavy or multi-product orders may ship in more than one package or from more than one production facility and may arrive separately.
Carrier Delays
Weather, service interruptions, incorrect addresses and other circumstances outside our control may delay delivery. Carrier estimates
are not guaranteed unless the selected carrier service expressly provides a guarantee.
Planning Your Deadline
Allow Time for Both Production and Transit
Use these steps when your project must arrive by a specific date.
01
Confirm Production Time
Review the product turnaround and allow time for artwork, payment and proof approval.
02
Add Transit Time
Include local delivery routing or the selected carrier’s estimated shipping time.
03
Allow a Buffer
Build in additional time for revisions, weather, carrier delays and unexpected production issues.
04
Contact Us Early
For a firm event or in-hand date, contact us before ordering so we can review the available options.
Time-Sensitive Orders
If your order must be received by a specific date, contact us before placing it. Pickup is often the most predictable option after
production is complete. Shipping and local delivery timing can be affected by conditions outside our control.
Common Questions
Pickup, Delivery and Shipping FAQ
How will I know when my order is ready for pickup?
We will send an invoice, email or order-status notification when the completed order is ready. Please wait for that confirmation before
coming to the office.
Can someone else pick up my order?
Yes, but please contact us in advance and provide the authorized person’s name. The person collecting the order should have the order
or invoice information.
Can I schedule a specific local delivery time?
No. Local deliveries are completed during normal Monday–Friday business hours based on the day’s route and production schedule. We
cannot guarantee a specific arrival time.
Is local delivery available for every order?
No. Eligibility depends on the delivery address, product, order size, route capacity and other operational factors. Available options
will be shown during checkout or confirmed by our team.
Does production turnaround include shipping?
No. Production turnaround ends when the order is completed and ready for pickup or transferred for delivery or shipping. Transit time
must be added separately.
Can you ship directly to my customer or event location?
In many cases, yes. Enter the destination during checkout or provide it when requesting a custom quote. Confirm that the address is
complete and that someone can receive the shipment.
What should I do if my deadline is firm?
Contact us before ordering. We will review production time, artwork readiness and available pickup, delivery or shipping methods.
Always allow a reasonable buffer for unforeseen delays.
Questions About Your Order?
Let Us Help You Choose the Best Fulfillment Method
Tell us the product, destination and required in-hand date. We will help you evaluate pickup, local delivery and available shipping
options.
