Pickup, Delivery & Shipping Guidelines Choose the Fulfillment Option That Works Best for You
Pick up your completed order from our Cincinnati office, request eligible local delivery or have your order shipped. The available options, timing and charges depend on the order, destination, package size and selected service.
Office Pickup Local Delivery Nationwide Shipping
Fulfillment Options Three Ways to Receive Your Order
The option selected at checkout or confirmed on your order determines how the completed job will be released.
Office Pickup
Pick up your completed order from our office during normal business hours after receiving confirmation that it is ready.
Best for nearby customers Local Delivery
Eligible orders may be delivered during normal business hours. Delivery dates and exact arrival times are not scheduled.
Subject to eligibility Shipping
Orders may be shipped to qualifying destinations using the carrier and service available for the selected product.
Available beyond Cincinnati Office Pickup Pickup Guidelines
Please wait until you receive notice that your order is complete and available for pickup.
Pickup Hours
Monday through Friday, 8:30 AM to 4:30 PM Eastern. We are closed Saturday and Sunday.
Ready Notification
We will notify you when the complete order is ready. Production estimates are not the same as a pickup-ready notice.
Order Information
Please provide the customer name, company name or order number when picking up an order.
Third-Party Pickup
A customer may authorize another person or courier to pick up the order. Please provide that person with the correct order information.
Large Orders
Large, heavy or oversized orders may require a suitable vehicle and help with loading. Please contact us before pickup when special handling may be needed.
Outstanding Balance
Any payment required before release must be completed before the order can be picked up.
Local Delivery Delivery Guidelines
Local delivery may be available for qualifying orders and addresses. Eligibility and charges depend on the order and destination.
Delivery Hours
Deliveries are made during normal business hours, Monday through Friday, 8:30 AM to 4:30 PM Eastern.
No Appointments
We do not schedule exact delivery appointments or guaranteed arrival times. Someone should be available to receive the order.
Delivery Address
The customer is responsible for providing a complete and accurate delivery address, suite number, contact name, phone number and access instructions.
Receiving Access
Please disclose loading docks, restricted entrances, security desks, stairs, elevators or other access conditions that may affect delivery.
Missed Delivery
Additional charges may apply when a delivery cannot be completed because the address is incorrect, access is unavailable or no one can receive the order.
Multiple Locations
Orders divided among multiple addresses may require separate packaging, handling and delivery charges.
Nationwide Shipping Shipping Guidelines
Shipping options and rates depend on the product, package size, weight, destination and carrier service.
Production vs. Transit
Production time and shipping time are separate. Transit begins after production is complete and the package is accepted by the carrier.
Estimated Dates
Shipping and delivery dates are estimates unless a specific guaranteed service is confirmed in writing.
Address Accuracy
Customers are responsible for reviewing the complete shipping address before the order enters production or ships.
Carrier Delays
Weather, service disruptions, address problems and other carrier-related conditions may affect transit after the order leaves our facility.
Tracking
Tracking information will be provided when it is available for the selected carrier and service.
Split Shipments
Orders containing multiple products may ship in separate packages or from different production locations and may arrive at different times.
Oversized Products
Large signs, displays and heavy orders may require special packaging, freight service or additional handling charges.
Damage or Shortage
Inspect the shipment promptly. Keep the packaging and contact us as soon as possible if the package appears damaged or items are missing.
How Fulfillment Works
From Production to Receipt
1
Select an Option
Choose pickup, local delivery or shipping when available.
2
Confirm Details
Verify the address, contact information and special access needs.
3
Production
Production begins after artwork, proof and payment requirements are complete.
4
Release or Dispatch
We notify you for pickup or release the completed order for delivery or shipping.
Production Turnaround Does Not Include Delivery or Shipping Time
Turnaround refers solely to production. Transit, local delivery, carrier handling and the time required to receive a completed order are separate. Please allow enough time when your order is needed for an event, mailing, installation or other deadline.
Common Questions
Pickup, Delivery and Shipping FAQ
Can I pick up my order as soon as production is estimated to finish?
Please wait for confirmation that the order is complete and ready for pickup. Production estimates do not guarantee that an order has completed final inspection, packaging and release.
Can someone else pick up my order?
Yes. Please authorize the person or courier and make sure they have the customer name, company name or order information.
Can I schedule an exact local delivery time?
No. Local deliveries are made during normal business hours. Exact delivery appointments and arrival times are not scheduled.
Is local delivery available for every order?
No. Eligibility depends on the destination, order value, product type, package size, weight and current delivery availability.
Does the turnaround estimate include shipping?
No. Turnaround refers to production. Shipping or delivery time begins after the completed order is released.
Can different products in one order arrive separately?
Yes. Products may be produced, packaged or shipped separately and may arrive on different dates.
What should I do if a shipped package is damaged?
Keep the product and all packaging, photograph the damage and contact us promptly so the shipment can be reviewed.
Can my order ship to more than one address?
Multiple-destination shipping may be available. Separate packaging, handling and shipping charges may apply.
Questions About Fulfillment? Confirm the Best Option Before Ordering
Contact us when you have a firm deadline, multiple destinations, an oversized order or special delivery and receiving requirements.
