Order Fulfillment Guidelines Pickup, Local Delivery & Shipping
Review the available ways to receive your order, what to bring for pickup, how local delivery works, and how to plan for time-sensitive projects.
Choose the Best Fulfillment Option Pickup, Local Delivery or Shipping
Available fulfillment options depend on the product, destination, order size and service availability shown during checkout.
Order Pickup Collect eligible orders after receiving confirmation that the order is ready for pickup. Local Delivery Eligible orders may be delivered during normal business hours within the available delivery area. Shipping Select an available shipping method when your order must travel outside the local delivery area. Order Pickup Pick Up Your Order After It Is Ready
Choose pickup during checkout when it is available for the selected product. Please wait until you receive an invoice or notification showing that the order is ready for pickup.
Pickup Hours Monday–Friday, 8:30 AM–4:30 PM Eastern. Saturday and Sunday are closed.
Bring Order Information Bring the invoice, order confirmation or other information that allows us to identify the correct order.
Identification May Be Required Personal identification may be requested before an order is released, especially when someone other than the purchaser is collecting it.
Arrange Third-Party Pickup in Advance Contact us before sending another person, courier or delivery service to collect the order.
Thirty-Day Holding Period Pickup orders may be held for up to 30 days after the ready notification. Unclaimed orders may be disposed of without credit or refund.
Delivery During Normal Business Hours
Local delivery is available only when offered during checkout and the destination is eligible. Delivery takes place Monday–Friday during normal business hours, 8:30 AM–4:30 PM Eastern. We do not schedule guaranteed appointment times.
Choose Delivery Select local delivery during checkout when available. Order Is Completed Production must be complete before the order enters delivery. Delivery Attempt The driver delivers during business hours when the route permits. Order Is Received A responsible person should be available to accept the order. Shipping Use Shipping for Nonlocal and Time-Sensitive Orders
Shipping options shown during checkout vary by product, destination, package size and requested service level.
Production and Transit Are Separate Product turnaround refers to production only. Shipping time begins after the order has completed production.
Use the Correct Service Level Choose an available expedited service when the delivery date is critical. Allow additional time for production and possible carrier delays.
Verify the Shipping Address Confirm the recipient name, company, street address, suite number, city, state and ZIP code before completing the order.
Large or Special Orders Oversized, heavy, fragile or multi-location shipments may require custom freight or fulfillment arrangements.
Important Guidelines Access, Delivery Attempts and Timing
These policies help protect orders, drivers, customers and surrounding property.
Ground Floor or Lobby Delivery
Delivery to multi-story buildings is generally limited to the ground floor, lobby, receiving area or another safely accessible location.
Safe Parking and Access Required
Delivery may not be attempted when the driver cannot park safely or reach the delivery location without unreasonable risk.
Someone Should Be Available
Orders will not normally be left unattended without written authorization. Contact us about a drop-off waiver when needed.
Failed Delivery Attempts
When delivery cannot be completed, another attempt may be made when practical. Orders may be changed to pickup after repeated unsuccessful attempts.
No Guaranteed Delivery Time
Local delivery occurs during business hours. A specific arrival time or exact delivery window cannot be guaranteed.
Eligibility May Change
Delivery areas, availability, fees and service terms may change based on route capacity, destination or operational needs.
Time-sensitive orders: When an order must be received by a specific deadline, allow time for production and transit. Pickup or an appropriate expedited shipping service may provide more control than local delivery.
Frequently Asked Questions Questions About Pickup and Delivery
Answers about order readiness, identification, delivery timing and receiving arrangements.
For general order questions, visit our General FAQ .
Personal Assistance Need Help Choosing a Fulfillment Option?
Contact our team before ordering when the destination, access requirements or deadline may affect the best option.
Pickup instructions and order readiness Local delivery eligibility and access Shipping and time-sensitive order planning Custom freight and multi-location fulfillment 